Returns & Exchanges

At Google, we want you to be completely satisfied with your hardware and accessories. If you are not happy with your purchase, you can return most items within 15 calendar days of delivery for a full refund.

1

Initiate your return

Visit your Google Store order history, select the items you wish to return, and click on the 'Return' button to start the process.

2

Print your label

Once your return request is submitted, we will email you a prepaid shipping label and a return authorization slip to include in your package.

3

Pack your items

Securely pack your devices in their original packaging with all included cables and manuals to ensure you receive your full refund.

4

Ship and track

Drop off your package at the designated carrier location; your refund will be processed within 14 business days of us receiving the item.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing